While looking to grow or expand your business, hiring a dedicated call center to contract out your customer support service can give your business the very edge it needs to move ahead of the competition. The business industry already understands this fact well enough that companies who outsource gain much in terms of reduced costs and a larger workforce. Some of the other reasons why businesses love outsourcing includes-
a) Calls centers have the capacity to run your company’s operations such as entering into the new market or increasing reach.
b) Can easily scale your business up and down according to current marketing needs.
c) Help acquire additional skills.
d) Extend businesses multilingual capabilities.
And many more…
As we can see, opting to outsource your customer support service can help you avail many such benefits for both your company and customers. But what of its cost-effectiveness? No business cannot operate for long without money. To answer this, I have mentioned below 3 important reasons in order to explain how hiring call centers can help improve the cost-effectiveness or, in other words, reduce the operating costs for your business apart from making profits.
1) No Extra Office Space-
It doesn’t matter whatever city you are operating from, extra office space always takes away a huge chunk of money from your pocket. Even if you are thinking about expanding your in-house customer support department, it’s still going to cost you a hefty sum.
But if you plan to outsource your call center services to countries such as India, Philippines, Ukraine etc. you won’t ever have to worry about spending another dime on renting office space.
2) No Loss of Business Outside Office Hours-
We all know how frustrating it can get when we are unable to contact a business whenever we wish to. It’s just that every time some issue arises, the customer’s calling time seem to match the time you are offline and customer frustration can ultimately lead to loss of business.
Wouldn’t it be better if this could somehow be avoided? Well, as it turned out, hiring a call center will render round-the-clock support service which will keep your customers happy and your revenue stream steady.
3) No Employee Management Salaries-
Though businesses love to be a source of jobs, it’s a bitter truth that employees are expensive. Just employing the in-house call center managers can easily set you back up to $5,000 a month and this doesn’t even include the cost of recruiting, training and managing the team members.
But if you hire an outsourcing firm, you can save all this money simply because call centers come already equipped with managers, employees, CTOs, CFOs etc. so you don’t have to worry about paying them from your pocket.
4) No More Employee Call-Outs-
No matter how responsible and reliable employees work for you, nobody can make it to work every day. They all have their personal lives which will sometimes lead to last minute days off from work. And you will be left spending valuable time trying to find replacements.
So, if you are outsourcing your customer support service to a call center, worrying about last minute employee call outs is yet another thing you can tick off from your checklist.
5) No More Employee Benefits-
As a business owner, have you ever noticed how much you pay every month for employee benefits and compensation for facilities such as insurance plans, paid vacations, retirement plans, maternity leaves etc.
By offshoring your call center, you can easily and effectively deviate all those expensive employee benefits to that third-party outsourcing firm you hired in the first place and, as a result, save loads of money in the process.
Finally, in the end, your decision to outsource shouldn’t be a complicated one. Apart from all the money-saving ways I mentioned above through which you can easily reduce your business’s operational costs, you also get skilled expertise to work for you at a reasonable rate, not to mention the improvements you will get regarding the business operations.